30-day Money Back
Your purchase is protected with 30-day Money Back guarantee, which will start counting only as you have received the items.
Return Your Products
If you purchase a product directly from Zoomax and wish to return a product within 30 days of purchase you may do so by contacting us and obtaining an RMA number. Once a product is received we will inspect for damage, confirm the presence of all accessories, and then process the refund. Note that shipping is never refunded and the cost of shipping will be deducted from any “free shipping” offer.
- Please remember to always include accessories in the box and make sure item is in good conditions. Missing parts will be charged thus resulting in cost deducted from your paid money.
- Return and refund requests after the 30 days money back guarantee are not an option base on company policies
If you purchased a Zoomax product from anyone else such as a dealer or eye doctor or eye clinic, please contact them to make your return. Do not return any product to Zoomax that was not purchased from us directly.
Products older than 30 days are not eligible for return.
Restocking Fee
If an opened returned product shows signs of damage or abuse affecting secondary sales, 20% of restocking fee will be charged. The cost to repair the product will also be assessed and could be higher than 20% in some cases. Unopened product – i.e. still in factory seal and clearly unused – may be exempt from this restocking fee.
